Below we have compiled a list of FAQ's. If your question is not answered below please feel free to email and/or call us.
Is a professional travel agent available to help me in making my travel plans?
Yes. If you have any questions or need assistance in making your travel plans, you can contact your professional travel agent.
How do I change my customers flight after I have purchased their tickets?
You will need to contact us at the email or phone number listed on the contact us page. International tickets can be changed subject to airline restrictions, penalties and any difference in fare. Some International Discounted fares are refundable before departure with a fee. Domestic tickets are non-refundable, however, domestic tickets may be reissued subject to airline fees and any fare increase.
Is my credit card number safe?
We use Secure Sockets Layer and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 3.0 or later and other popular browsers. SSL encodes your personal information such as your password, address and phone number, or your credit card number. so that it is available only to the travel agent who will help make sure your travel planning goes smoothly. This encryption makes doing business over the Internet as secure as making a purchase by telephone.
What if my Credit Card is rejected?
If your card is rejected for any reason, we'll notify you that the tickets cannot be issued. Tickets are not purchased until the credit card is charged. Your reservation will be cancelled. You will need to rebook your reservation using another Credit Card. Your reservation will be subject to availability.
Is my personal information sold to other companies?
No. Personal information collected which is necessary to the process of making a booking is not sold to second or outside parties. We are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience that you can get anywhere.
What are e-tickets and why should I use them?
Electronic tickets, or e-tickets, are now offered by many major airlines. They allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. An e-ticket confirms your airline ticket purchase without requiring a paper record; the only record of an e-ticket sale is in electronic form in the airline's computer system. When purchasing tickets through this web site , you'll receive a confirmation of your purchase via e-mail.
How do I use an e-ticket?
When you check in for your flight, give the ticket agent your name, flight number, and a government-issued photo ID. For your protection, some airlines also require that you show the credit card used to purchase your ticket. When you use e-tickets, you may or may not be able to check luggage at the curb.
How will I know I have a confirmed reservation and a seat assignment?
The e-mail you receive when you purchase your ticket includes your purchase confirmation number. If you have a record locater, your reservation is confirmed. To be sure you have a seat assignment, arrive at the airport at least 1 hour before your flight's departure and check in promptly. Whether you use a paper ticket or an e-ticket, early check-in is necessary.
How will my tickets be delivered?
You will receive an e-mail or phone call that includes your itinerary information and record locator. All tickets are sent via Airborne Express and the tracking numbers are either call or email before sending out tickets. Being two delivery attempts by courier, ticket will be sent back to the agency via Airborne Express , and then after to send out again it would cost the additional charge of $15.00 for every two tickets sent. (No exceptions).
Is a signed Credit Card Authorization Form required for all credit card purchases?
Yes, we must receive a completed Credit Card Authorization Form, personally signed by the cardholder, in order to issue a ticket. Corporate travel agencies using a ghost corporate card must contact Rose Travel in order to discuss the possibility of using the credit card as a form of purchase.
Does Rose Travel accept 3rd party credit cards?
No, We 3rd party credit cards cannot be used to purchase tickets. The name on the credit card must also be one of the names in the itinerary.